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Field Service Engineer

Job Responsibilities :

 
•     Perform on-site installation and commissioning  at domestic and international sites.
•     Assemble, install, modify and repair electronic & electrical systems at customer sites.
•     Train and orientate the customer representative during installations and maintenance to familiarize them with the AMSC product.
•     Interact with customer representative to solve problems that need immediate attention to maintain availability.
•     Represent the customer's viewpoint based on Field Service knowledge of system operations at customer sites to improve the product or reduce costs.
•     Organize, develop as necessary, and maintain the documentation  pertaining at each customer site including schematics, user manuals, etc.
•     Distribute documentation  to customer and maintain a file of all documentation for use at
AMSC.
•     Schedule and perform routine maintenance of units in the field. Perform electrical and mechanical  field-testing to assure reliability or troubleshoot  problems.
•     Communicate effectively with engineering staff to assure problem resolution.
•     Incorporate engineering  changes to field units.
•     Assist Application Engineers in performing site surveys.
•     Contribute  suggestions for product improvement.
•     Document  testing methods for Field Service implementation and reference.
•     Domestic and international travel required. Travel time anticipated at least 75%. Places to travel will include South Africa, Singapore, Western AU & New Zealand.
•     Ability to carry a Field Service pager one out of three weeks and on the weekend.
                        •    Act in accordance  with design documents, sketches or verbal instructions.
•     Make component  substitutions as necessary to troubleshoot  and repair electronic system.
 
 
 
Education - Experience:
 
 
EDUCATION:  Electrical Fitter tradesperson I Maintenance  electrical service technician I
Registered electrician
 
EXPERIENCE:  5+ years experience in field service support of electrical systems in an HV
environment.  Automation & Scada experience would be an advantage.
 
 
Required Skills, Competencies, Authorities and Training Needs:
 
•     Knowledge and experience in safety methods for working with electrical equipment at up to
1200 volts and 1000 amps.
•     Willing to work in substation on a HV Permit.
•     Willing/Able to learn electronics on DVAR.
•     Knowledge in diagnosis and repair of power electronic products.
•     Proficiency with personal computer usage and keyboard skills.
•     Skilled in use of electronic test equipment  such as DVM's, oscilloscopes, signal analyzers, in­
circuit emulators and others.
•     Skilled in troubleshooting,  wiring and soldering electronics assemblies.
•     Skilled in reading and interpreting electronics assembly drawings, schematics, electrical panel diagrams, component specifications and operating instructions.
•     Ability to communicate technical concepts clearly both orally and in writing.
•     Ability to perform work with high degree of accuracy; ability to inspect own work and that of others.
•     Ability to work both independently and on teams. Self directed and motivated. Appreciates attention to detail.
  
 
Any other training requirements / comments
 
 
Must have a CLEAN driver’s License.
 
Must have a Passport.
 
Must undergo a drug & alcohol test along with a background check.
 
Average amount of overtime is 10-15 hours along with calls on the weekends.
 
Physical Activities: Climbing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Feeling, Talking, and Hearing.
 
Level of Physical Requirements: Medium work. Able to lift 25 kg.
 
Level of Visual Activity: Inspection and close assembly.
 
Environment Conditions: Both indoor and outdoor, exposure to electrical fields and current, exposure to static magnetic fields.
 
Frequent interaction with other employees including technicians, production workers, engineers, drafters and clerks.