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Field Service Engineer

Position Objective: Service Power Electronic Products at Customer Sites- Location at Perth or Adelaide

Essential Duties and Responsibilities

•  Perform on-site installation and commissioning at domestic and international sites.
•  Assemble, install, modify and repair electronic & electrical systems at customer sites.
•  Train and orientate the customer representative during installations and maintenance to familiarize them with the AMSC product.
•  Interact with customer representative to solve problems that need immediate attention to maintain availability.
•  Represent the customer’s viewpoint based on Field Service knowledge of system operations at customer sites to improve the product or reduce costs.
•  Organize, develop as necessary, and maintain the documentation pertaining at each customer site including schematics, user manuals, etc.
•  Distribute documentation to customer and maintain a file of all documentation for use at AMSC.
•  Schedule and perform routine maintenance of units in the field. Perform electrical and mechanical field-testing to assure reliability or troubleshoot problems.
•  Communicate effectively with engineering staff at AMSC PES to assure problem resolution.
•  Incorporate engineering changes to field units.
•  As necessary, travel to the customer site to maintain high reliability.
•  Assist Application Engineers in performing site surveys.
•  Contribute suggestions for product improvement.
•  Assist Engineering & Manufacturing with factory testing of new units.
•  Document testing methods for Field Service implementation and reference. Training and technical enhancement of field service technicians
•  Domestic and international travel required. Travel time anticipated at least 50% per month.
•  Ability to carry a Field Service pager 25% the time.

Decision Making Authority

•  Act in accordance with design documents, sketches or verbal instructions.
•  Make component substitutions as necessary to troubleshoot and repair electronic systems.

Minimum Education and Experience Requirements
EDUCATION: Power Electronics/ Electronics.
EXPERIENCE: 5+ years experience in field service support of electronic systems. Robotics/PCC experience. Automation experience.

Knowledge, Skills, and Abilities necessary to perform essential functions

•  Knowledge and experience in safety methods for working with electrical equipment at up to 1200 volts and 1000 amps.
•  Willing to work in substation on a HV Permit.
•  Willing/Able to learn electronics on DVAR.
•  Knowledge in diagnosis and repair of power electronic products.
•  Familiarity with personal computer usage and keyboard skills.
•  Skilled in use of electronic test equipment such as DVM’s, oscilloscopes, signal analyzers, in-circuit emulators and others.
•  Skilled in troubleshooting, wiring and soldering electronics assemblies.
•  Skilled in reading and interpreting electronics assembly drawings, schematics, electrical panel diagrams, component specifications and operating instructions.
•  Ability to communicate technical concepts clearly both orally and in writing.
•  Ability to perform work with high degree of accuracy; ability to inspect own work and that of others.
•  Ability to work both independently and on teams. Self directed and motivated. Appreciates attention to detail.

Physical/Environmental requirements.

Interaction with Others (level of contact, purpose and frequency)

Frequent interaction with other employees including technicians, production workers, engineers, drafters and clerks.