Field Service Engineer
Ayer, MA
Full Time
Summary – Job Responsibilities – Activities:
Functions:
- Perform site surveys as requested by Project Managers and Applications Engineers.
- Perform site Power Quality testing and prepare reports for external clients or internal AMSC Sales and Marketing Department.
- Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
- Perform on-site commissioning of D-VAR, PQ-SVC systems and inverter components and control electronics for domestic and international customers.
- Train customer in operating and maintenance practices as appropriate for system type
- Assist Engineering. & Manufacturing with factory testing of new units.
- Assist Sales & Marketing team with the new product development process. Present FS suggestions to corporate, based on knowledge of system operations at customer sites to improve product or reduce costs.
- Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
- Ability to specify, review, and implement specialized maintenance procedures for field installations.
- Manage the field change order process for the FS Dept.
- Monitor customer units using the DAS (Database Acquisition System) and remote monitoring systems as Predictive Maintenance tools to foresee problems and develop solutions before they affect the customer. Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
- Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to ASC management on current field service activities.
- World wide travel required. Travel time anticipated at least 50%.
- Ability to oversee and perform trend analysis of the field service database.
- Ability to carry a Field Service pager 25% the time.
- Maintain inventory levels of parts.
- Schedule routine maintenance with customer.
- Schedule startup/commissioning activities to maintain product delivery commitments.
- Follow company purchasing authorization procedures
- Other duties assigned.
Education – Experience:
- Engineering degree in a technical field. Electrical Engineering is preferred.
- 5-7 years’ experience in an electrical power, electronics environment, and communication systems. Experience can be substituted for educational requirements
Required Skills, Competencies, Authorities and Training Needs:
- Working knowledge of electrical power circuits.
- Working knowledge of power electronics.
- Ability to read schematics.
- Computer knowledge in a Windows environment.
- Strong written and oral communication skills.
- Self-directed and motivated.
- Ability to work both in teams and independently.
- Appreciates attention for detail.
- Basic knowledge of NEC and IEEE standards for electrical installations.
- Distribution voltage experience highly desired.
- Medium voltage safety training required or must be completed prior to field assignments.
- Medium work with occasional heavy work up to 75 pounds.
- US Citizen
AMSC is an EEO M/F/D/V
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AMSC is an EEO M/F/D/V
AMSC strives to assure that equal opportunity and access is provided to all qualified individuals without regard to race, color, gender, age, religious creed, national origin, sexual orientation, veteran’s status, ancestry, or disability. In keeping with this philosophy, the Company will:
1. Recruit, hire, train and promote in all job classifications without regard to race, color, gender, age, religious creed, national origin, sexual orientation, veteran’s status, ancestry, disability, or other protected status.
2. Assure all other human resource responsibilities such as compensation, benefits and tuition assistance shall be administered without regard to race, color, gender, age, religious creed, national origin, sexual orientation, veteran’s status, ancestry, disability, or other protected status.
3. Take action to prevent harassment or intimidation of any employee, and to create an atmosphere in which all employees are both encouraged and supported to contribute their best efforts.
The Company is committed to the concept of Equal Opportunity and will take proactive steps to assure equal access is provided to all, including those covered under our Workforce Diversity Plan. In part, this will be accomplished by assuring that the community, recruiting resources, and other employment entities are aware of our support of Equal Opportunity.
Additionally, we will continue to recruit qualified applicants from the following groups: minorities, women, Vietnam Era veterans, special disabled veterans, and individuals with disabilities. All employees, including minority individuals and women, are encouraged to develop their skills and take full advantage of promotional and professional growth opportunities as they arise.
All employees will be reviewed fairly for promotion and career development based on skills, abilities and experience. If anyone at any time believes that he/she has been subject to discrimination of any kind, that individual should bring it to the attention of Human Resources. The President of the Company has the overall responsibility for the Equal Opportunity Policy.
The Human Resource Department has the functional authority and responsibility for the successful implementation, administration and monitoring of the Workforce Diversity Program and its activities.